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STORE POLICIES

***PLEASE READ OUR ENTIRE STORE POLICIES.

BY MAKING THE ORDER YOU ACCEPT THE TERMS BELOW***

  • LEGAL RESPONSIBILITY
    The BUYER is responsible for following the laws in their local cities, counties, and states. If the item is not allowed in your area, a restocking fee will be charged and the customer may be refunded the remaining portion.

  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is VERY HIGHLY encouraged to contact the receiving FFL licensee before purchase as it is the Customers responsibility to ensure the FFL in your area is willing to do transfers and that is is legal for you to purchase.

  • Magazine capacity bans
    Certain states also have magazine capacity bans. We may have to cancel your order or replace the item you ordered with the compliant magazine for your state.
    Washington state magazine will have a magazine ban active on July 1st 2022.  
    • California - 10 round limit. 
    • Colordao - 15 round limit
    • Connecticut - 10 round limit
    • Hawaii - 10 round Handgun magazine limit
    • Illinois:
      • Aurora - 15rd limit for long guns
      • Chicago - 12 rd limit for long guns
      • Franklin park - 16 round long gun magazine limit
      • Oak Park - 10 Round long gun magazine limit
      • Riverdale - 35 Round long gun magazine limit
    • Maryland - 10 round limit
    • Massachusetts - 10 round magazine limit or required permit
    • New Jersey - 15 round magazine limit
    • New York - 10 round magaine limit
    • Washington - 10 round limit. Web orders for magazines will not be shipped to WA residents.  Contact us before Jan 27 to special order any magazines left in our physical inventory.
    • Washington D.C. 10 round limit

  • RETURNS

    If you are not satisfied with your purchase or the parts are detective, please contact us within 7 days of purchase. We will work with you to solve the issues and if we can’t get the problem solved we will coordinate returns or replacements. Warranties and returns on defective items must be coordinatedthe manufacturer and we can help with that.

    There are some items that we can not accept returns for.

  • Sales on the following items are final:

    1. Special orders. (If we buy something as a special for you, you can not return the item)
    2. Products sold "as is" or "used" or that have been installed or used after receipt and damaged by user error. 
    3. NFA items.
    4. Illumination devices, electronic sights and optics. These items would require warranty replacement by Manufacturer
    5. Ammunition
    6. Barrels, Uppers, or parts after they are used. If there are any issues with such products, we will help you coordinate warranty repair or replacement.
  • We also can not accept a return on an item if you order the wrong thing. If you have any doubts or questions, you need to ask before ordering. Check the SKU, Title, UPC, and description before ordering.  If we were to send you a different item than was ordered, we will glady issue a RMA and send you the correct item.  

  • USED FIREARMS

    Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller. Ask all questions on the product Before ordering.

  • GENERAL FIREARM SALES

    All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

    All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items. Many warranties are carried out by the manufacture for product issues.  

  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT

    All orders shipped from a distributor warehouse will promptly be sent to the appropraite wholesaler within minutes and your package will usually be delivered within 3-10 days of being processed. Natural events, state or national emergencies, or high order volume may extend shipping estimations. Orders from distributors will ship through UPS, FedEx, or USPS. We strive to keep shipping prices as low as possible when choosing the shipping options.  IF you want EXPEDITED shipping we will need to send you an invoice for the item with the exact shipping cost.

  • For in-store inventory we will process it and ship it within 3 - 10 business days via Fedex, UPS, or USPS (We do often ship small items out next day if it is as simple as throwing the item into a USPS flate rate box). When we have a large amount of orders or busy seasons we will take a bit longer but we will try to have a pop-up banner informing you.

    Tracking numbers are available for items shipped via USPS, UPS and FedEx according to the carrier used for each package. If you have not received a package tracking number it can be shared with you by customer request. Some orders may have multiple boxes for a single order. Items that have already been sent to the warehouse with Picking-Tickets can not be canceled. FEDEX, USPS, UPS etc policies apply.

  • Orders made for products that are on Back-Order will say so in the title or description. The estimated lead times will be provided if longer than 10 business days. If an item requires a time period to manufacture the item, lead times may also vary depending on the quantities of your order and order volume. Gun Guys Custom Back-ordered items can be refunded if the wait time exceeds 3 weeks without any updates on progress. (We also wont take backorders unless we have confirmation that the materials are being manufactured)

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money. If you are unsure about an items description email or call for more information and explanation before making an order. 

    We would also greatly appreciate you contacting us if you see any critical errors that need fixed. Any helpful tips and feedback are entered into a drawing for Coupons or free items added to your next order.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground usually with adult signature required. Always make sure to use the correct ammunition for your specific firearms. The Buyer is responsible for all ammunition purchased and used. Check your local laws for any other regulations. Any ammunition that isnt proved defected CAN NOT BE RETURNED! MAKE SURE YOU CHOOSE THE CORRECT ITEM BEFORE CHECKING OUT. If the ammunition has been proven to be recalled or defective, the manufacture must be contacted for replacement/warranty.

  • Our Ammunition shipping rates are for the Contential US states. For Hawaii and Alaska we will have to work with customers for those shipping rates individually. We do want to work with those customers but costs are different. 
  • If you want to have ammunition shipments to California, you will have to send it to a licensed vendor first before you can receive it. You must be a California resident and pass a background check at the time of purchase, which will most likely cost an additional fee at that location. 
    For California purchases please email us the information for the vendor or FFL you would like us to send the ammo to (including their business name, phone number, email and address). We will verify the shipment with the business to make sure they get it to you. 

This is a test, if you read the entire policy, feel free to use this coupon

" iReadThePolicy "

and you get free shipping on your order. Also you can get the inside scoop by subscribing to our newsletter and you can get more coupons.